Workplace Communications Second Edition An excellent resource which develops models on which to base all forms of workplace communication and enables learners to become competent communicators, linking their prior knowledge to workplace demands. The package comprises: Student textbook with 304 pages of reference notes, discussion activities and realistic active tasks Teachers' key with 45 pages providing solutions to those tasks where there can only be correct or incorrect responses

Topics covered include:

	Effective Communication and Writing Mechanics
	Speaking, Listening, Reading, Language & Punctuation Skills
	Assertiveness, Negotiating, Research & Interview Skills
	Workplace & Client Interaction
	Nonverbal Communication and Nondiscriminatory Language
	Team Building, Meeting Participation & Conflict Resolution
	Public Speaking & Job Seeking
	Workplace Documents, Graphic Communications, Business Letters & Reports