Structured to meet the clerical and administrative Unit's of Competency in the Business Services Training Package

An up-to-date learning resource enabling learners to become computer literate, develop keyboarding skills, design and produce effective workplace documents, enhance page layout and incorporate graphics, and apply their skills across a range of software platforms.

A learning package with simulated office-style dictation for audio (or shorthand) transcribers with 15 programs developing communication skills and 20 programs developing document layout and production skills.

The most comprehensive, up-to-date and realistic learning resource for office administrators and executive assistants.

An excellent resource which develops models on which to base all forms of workplace communication and enables learners to become competent communicators, linking their prior knowledge to workplace demands.

Riveting reading for anyone involved in teaching or training, providing a guide to delivering quality learning, fostering the concept of realism and relevance in outcomes-based leaning, moving learning out of the industrial age into an information- and technology-based era, and nurturing a training culture and a passion for lifelong learning.